Please do not send medical information through this website
The contact form and the chat assistant on this site are for general questions, pricing and early-list sign-ups only. Do not use them to describe symptoms, conditions, medications, or anything else about your health.
Your medical history is discussed privately at your consultation, where it belongs.
The chat assistant is an AI, not a person. It answers general questions about our services, published prices and opening, and can take your details for the early list. It does not give medical or aftercare advice. For anything about your health, call 225-230-4922.
Who this is about
Celtic Lasers is an aesthetic laser practice in Baton Rouge, Louisiana. This policy covers celticlasersbr.com. The practice is not yet open and is not performing treatments; at present the site collects early consultation requests only.
What we collect
When you use the contact form
Your name, email address, phone number if you give one, which treatment you said you were interested in, and anything you write in the message box. We also record which page you were on when you sent it.
When you use the chat assistant
The assistant receives what you type, the recent messages of that conversation, the page you are on, and a randomly generated session identifier that keeps one conversation together. The identifier is not linked to your name unless you type your name into the chat. To follow what you have said, the assistant keeps the last few messages of the conversation.
If you ask to join the early list and give your name and a phone number or email address, we keep those details, the treatment you said you were interested in, the most recent message you sent, the page you were on and the time, and we are notified so we can contact you. Nothing is booked through the chat. The chat does not ask for medical information; please do not type any.
When you call us
Calls to our business number are answered by an automated phone assistant. It is not a person and will say so if asked. To answer you, it processes what you say during the call. If you ask for a call back, it collects your name, your phone number, which treatment you are interested in and, in a few words, why you would like a call back — and nothing else. During office hours it may try to connect you to the office.
The phone assistant does not take medical information. Please do not describe symptoms, conditions or medications to it; if you start to, it will stop you and ask you to call the office instead. It does not give medical or aftercare advice.
Calls are not recorded. The phone assistant runs in a zero-retention mode: the provider does not store the audio or a transcript of the call once it ends. The only thing kept is a call-back request, if you ask for one.
Automatically
Our hosting provider records standard server information, including your IP address, browser type and the pages requested. This is ordinary web server logging and is not used to build a profile of you.
What we do not collect
- We set no cookies of our own, and we run no advertising or analytics trackers.
- The chat assistant stores its session identifier in your browser's session storage, which your browser clears when you close the tab. Nothing persists after that.
- We do not buy, sell, rent or trade your information, and we never will.
- We do not ask for, and do not want, your medical history through this website.
Who else handles it
Running a website means other companies are involved. These are all of them, and what each one sees:
| Who | What for | What they receive |
|---|---|---|
| Vercel | Hosting this website | Standard server logs, including your IP address |
| Make.com | Delivering form submissions, chat messages and phone call-back requests | Everything you type into the contact form or the chat, and the call-back details the phone assistant collects. Processed on servers in the United States. It is set not to keep the contents of these in its execution logs. |
| ElevenLabs | Running the automated phone assistant | What you say during the call, processed live and not stored afterwards |
| Twilio | Our business phone number | Your phone number and the call itself, as any phone carrier does |
| Google (email) | Delivering call-back requests and chat sign-up alerts to our inbox | The call-back details the phone assistant collects, and the details you give the chat assistant when you ask to join the early list |
| An AI model provider | Writing the chat assistant's replies (through Make.com) | What you type into the chat and the recent messages of the conversation, to generate each reply. We do not send it your name or contact details unless you type them into the chat. |
| Google Fonts | The typefaces this site uses | Your IP address, when your browser requests the fonts |
| Google Maps | The map on the contact section | Your IP address and Google's own cookies, if you load the page containing the map |
When online booking opens, appointments will be handled by Vagaro, our scheduling system, and this policy will be updated to say so before that happens.
How long we keep it
Enquiries are kept only as long as they are useful for responding to you and, if you become a patient, for the ordinary business and record-keeping reasons any practice keeps its records. Chat conversations are not kept by us as a permanent record, and our automation platform is set not to store their contents in its execution logs; only an early-list sign-up you ask for through the chat is kept, like any other enquiry. The phone assistant keeps no audio or transcript of calls; a call-back request is kept like any other enquiry.
If you ask us to delete your information, we delete it, except where we are required to keep something by law.
Your choices
- Ask what we hold. Contact us and we will tell you.
- Ask us to correct it if it is wrong.
- Ask us to delete it. We will, unless a law requires otherwise.
- Use the phone instead. If you would rather not use the form or the chat at all, call 225-230-4922.
Depending on where you live you may have additional rights over your personal information. Ask, and we will honour what applies to you.
Security
This site is served over an encrypted connection, and information sent through the form and chat is transmitted encrypted. No method of transmission over the internet is completely secure, which is another reason not to send anything sensitive through a website form.
Children
This website is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has sent us something, contact us and we will delete it.
Changes to this policy
If what we do with your information changes, this page changes with it, and the date at the top changes too. Material changes will be described here rather than made quietly.
Contact
Questions about this policy, or a request about your information:
- Phone: 225-230-4922
- Celtic Lasers, Baton Rouge, Louisiana
Questions we have not answered
If something here is unclear, ask. We would rather explain it than have you guess.
Get in touch